Frequently Asked Questions

How are helpers paid?

The driver is paid per minute for the helper and it is the driver's responsibility to pay their helper(s). When loading the app, the driver will be asked how many helpers are with them. Once the helper(s) is/are entered, the system will recognize that a helper is on-board and this will allow the driver to be considered for orders that involve larger and heavier items.

What if I don’t have a car, can I still work on the platform?

In the near future, drivers will be able to rent a truck from us, via the platform. We expect to see this offering during the 4th quarter of 2019.

When will I be able to start receiving orders

We will be launching to the consumer within the next several days. The final stages of optimization testing of the applications will be complete this week. Taking this extra time will ensure a great experience for both drivers and users of our service.

Where will the platform be launched first?

Our first major metro area to launch will be the Los Angeles Market. This includes portions of LA, Orange, and San Bernardino Counties. We have a very aggressive expansion plan that will take us through the end of 2020.

Are we required to load and unload?

Yes, drivers are required to load & unload. For heavier items, the driver and helper will load and unload. It is acceptable for the customer to help with load and unload activity but they are not obligated to do so.

Is there a time estimate available for how long the work should take?

Yes, a time estimate is provided for the driver during the the order acceptance process. You will know how long it should take for the item(s) to be loaded and delivered.

Can I expect to do multiple deliveries from a single pick-up?

Yes, we will be working with companies who will require a single origin pick up which has many destination delivery points.

What happens if I cannot make a successful delivery?

Depending on the situation, you would either contact the customer and/or contact us to explain why the item was undeliverable.

Who is responsible for lost or damaged product?

PDQ Pickup carries cargo insurance. We have proof of pick up and proof of delivery check-points built into the app to ensure the accurate and safe carriage of goods. Loss and damage is monitored very closely by the firm and action will be taken to ensure a safe and reliable experience for the customer.

How do I register if I have multiple vehicles that will work on the platform?

This feature is currently under development and will not be available in our initial launch. We expect to be able to offer this additional feature during the 4th quarter of 2019. Not to worry, you can email us the details for the additional vehicle(s) and we will manually add them to your record.

Where are you located?

Our corporate office is located in Los Angeles, CA.

If my app isn’t working, who do I contact? What about error message reporting?

If your app is not working. Contact us immediately via phone at 310.867.4099. If your concern is not urgent, then you can choose to email us at Someone from our Customer Support Team will be happy to assist. When reporting error messages, please take screenshots of the message and email the image(s) to us at Screenshots are very helpful to the programmers.

When do I get paid?

Once the job is successfully completed, it will take 2-3 business days for you to receive payment into your account. We follow normal bank funds transfer rules and timing.

Do you take taxes out?

We do not take taxes out of your earnings. You are treated as an independent contractor and it is your responsibility to report your income.

Why do I need to provide my social security number?

In order to get paid, your Social Security Number is required. This is important for end of year accounting purposes.

What equipment am I expected to have on hand? e.g. dolly, straps, blankets

There is a list on our website of suggested equipment items.

How can my helper work with other drivers?

There is an option where a registered helper can be linked to other drivers who are searching for helpers. This option is being tested and will be available by the end of October 2019.

What are your hours of operation?

We operate 24/7

How old can my vehicle be?

The cutoff year for vehicles is 1995. Anything older will not be accepted. Special circumstances will be evaluated on a case by case basis.

Can I cancel the pickup after I accept?

We strongly recommend that you exercise good judgment on the orders you accept. The customer relies on you to safely & securely pick up and deliver their item(s), on time. Our reputation is built around executing to the customer promise so it is not in anyone's best interest to accept an order, then cancel. Any customer friction created by your indecisiveness will ultimately impact your rating negatively.